WARRANTY & GUARANTEE

RM Laser Canada offers a two-year limited warranty on all of our machines, lifetime customer support, and a 30-day money-back guarantee.

2 YEAR LIMITED WARRANTY

RM Laser Canada warrants its products and parts against defects in materials or workmanship for two (2) years from the original date of receipt. This does not include the laser tube,power supplies and chillers which are warrantied for one (1) year. Optics, polycarbonate hoods, knife blades and honeycombs are warranted for 30 days. During this period, RM Laser Canada will replace defective parts including ground shipping without charge to you (International shipping not included).

30 DAY-MONEY BACK GUARANTEE

Any feelings of skepticism you might have about investing in a new laser machine is completely normal! This is why RM Laser Canada makes every effort to absorb as much risk as possible so you’re free to make a good decision. We want to make it easy for you to prove that our laser systems are quality machines backed by quality support.

 

We want you as our customer to be 100% satisfied. RM Laser Canada guarantees you a 30-Day Return window (beginning the date of receipt) to evaluate your purchase.

 

Within the thirty (30) days and for any reason you may exercise your right to return or exchange your purchase. A refund or exchange will be issued once machine has been returned and all items are accounted for. Returned items are subject to a twenty five  percent (25%)restocking fee. Fume Extraction units are subject to a 25% restocking fee. Refunds can not be issued for leasing equipment due to leasing company terms. We can exchange, however.

 

For your convenience we advise you to keep and the original crate and packaging for possible return. Refunds exclude any shipping or handling costs for any reason. Any non-returned accessories will not be refunded. The shipping/handling fee orginally charged will be used as the basis for the non-refundable shipping fees. Please us call prior to return shipping for confirmation.